Senior Systems Support Officer

Classification: ANU Officer 6/7 (Administration)
Salary package: $93,646 - $107,795 per annum plus 17% superannuation
Terms: Full-time, Continuing

• A leading role in the ongoing systems and user support, maintenance and enhancements of student management systems ; supporting student systems related projects and improvements
• Supportive and collaborative team environment

About Us

The Australian National University (ANU) is home to some of the most remarkable people from across the world: visionaries, influential leaders, researchers and advocates creating impact and change nationally, regionally and globally. ANU attracts exceptional staff and students and, through education and enrichment programs, helps them to achieve ambitious goals, and pursue brilliant careers. Ranked in the top 30 universities globally, the first Australian university to be recognised in this elite tier, ANU continues to be an academic resource for the whole of Australia.

Position overview

The Division of Student Administration and Academic Services (DSAAS) is within the Deputy Vice-Chancellor (Academic) Portfolio. DSAAS is responsible for the administrative support of students through the student lifecycle from when an offer is made to the completion of their studies and graduation. Activities of the Division includes admissions, general student enquiries, enrolment, class timetabling, program management, financial transactions, scholarship management, examination management, legislative compliance in relation to students and the curriculum management. The Division also provides advice for appeals, grievance, academic misconduct and discipline processes. 

An opportunity exists for an individual who would like to be part of a high performing team that performs a key and central function of supporting, maintaining and enhancing the Student Administration System and related student systems. You will be responsible for:  undertaking or assisting with policies and procedures for the maintenance  or implementation of new and enhanced business and IT solutions that support the Student Administration function of the University; providing specialist advice, troubleshooting and support to users of student systems; business analysis; operational support; supporting student related projects or improvements. 

The successful applicant will possess well-developed oral and written communication skills; be able to demonstrate  critical analysis, attention to detail, technical aptitude, an accessible and constructive approach to user support requests, and the ability to work with competing deadlines in a dynamic service based environment. A proven ability to work effectively as part of a team is essential. The successful applicant will demonstrate a commitment to the delivery of client-based outcomes, be resourceful and show initiative to meet the University’s needs.

Candidates with experience in PeopleSoft Campus Solutions will be highly regarded. 

For further information, pleas contact : Fatima Hicks email: Fatima.Hicks@anu.edu.au Phone 01 6125 9457

The University actively encourages applications from Aboriginal and Torres Strait Islander people. For more information on employment opportunities, contact our Indigenous Employment Consultant on indigenous.employment@anu.edu.au   
 
ANU values diversity and inclusion and is committed to providing equal employment opportunities to those of all backgrounds and identities. For more information about staff equity at ANU, visit https://services.anu.edu.au/human-resources/respect-inclusion 

Application information

In order to apply for this role please make sure that you upload the following documents:

• A statement addressing the selection criteria
• A current curriculum vitae (CV) which includes the names and contact details of at least three referees (preferably including a current or previous supervisor). If your CV does not include referees you can complete these online when prompted in the application form.
• Other documents, if required.

Applications which do not address the selection criteria may not be considered for the position.

Please note: The successful candidate must have rights to live and work in this country and will be required to undergo a background check during the recruitment process.  An offer of employment is conditional on satisfactory results.