Senior Business Analyst

Classification: ANU Officer 8 (Information Technology)
Salary package: $124,392 - $133,017 per annum plus 17% superannuation
Terms: Full time, Fixed term (up to 12 months)
Location: Canberra, ACT (remote within Australia considered)

Help shape the future of digital transformation at the Australian National University

• Contribute to delivery of the ANU Digital Plan 
• Work remotely across Australia or onsite at our beautiful campus
• Join a highly collaborative, values-driven and supportive team

About the Role and the Impact, You’ll Make

ANU is undertaking a focused review of existing finance processes to better understand where inefficiencies, duplication and pain points occur and where improvements can deliver greater value.

We are seeking an experienced Senior Business Analyst to lead the analysis of current finance processes and work with stakeholders to identify practical opportunities for improvement.

You will review existing findings, document current-state processes, facilitate business process mapping workshops and help stakeholders build a shared understanding of how finance services operate end to end. Using a human-centred and evidence-based approach, you will help identify underlying problems, assess impacts and shape future improvement opportunities.

You will work closely with Finance stakeholders, PeopleSoft Functional Analysts, technical developers and other delivery specialists to ensure proposed improvements consider business needs, systems, processes and the experience of the people who use them.

In this role you will:

• Lead discovery and business process mapping workshops with Finance and University stakeholders.
• Document current-state processes, business rules, pain points, hand-offs and dependencies.
• Identify duplication, inefficiencies, risks and opportunities for simplification or improvement.
• Apply a human-centred approach to understand the impacts of current and proposed processes on users.
• Develop clear process maps, analysis outputs, options and recommendations.
• Contribute to shaping a consistent and collaborative business analysis practice through the ANU Analysis Chapter

About You

You are an experienced Senior Business Analyst with strong business process analysis and facilitation skills.

You are comfortable walking into a complex environment, understanding how work is really performed and helping stakeholders distinguish symptoms from underlying problems. You can move between detailed process analysis and broader service or organisational impacts without losing sight of the outcome.

You will bring:

• Demonstrated Senior Business Analyst experience in complex transformation, process improvement or service improvement environments.
• Strong experience in end-to-end business process analysis, process mapping and future-state design.
• Demonstrated ability to facilitate workshops and engage effectively with diverse stakeholder groups.
• Experience eliciting, analysing and documenting business requirements and translating complex business and system issues into clear, practical outcomes.
• Experience identifying inefficiencies, risks, dependencies and improvement opportunities across business processes and services.
• Ability to work collaboratively with functional specialists, technical teams and developers.
• Strong analytical, problem-solving and communication skills.
• Experience supporting testing and quality assurance to ensure solutions meet functional and compliance requirements.
• Contribute to shaping a consistent and collaborative business analysis practice through the ANU Analysis Chapter.

Highly desirable

Experience in one or more of the following would be highly regarded:

• Finance or financial administration processes
• Experience with PeopleSoft Financials
• Higher education, government or another large, federated organisation
• Lean, process improvement or service improvement methodologies
• Human-centred design or service design
• BPMN, Visio or other process modelling approaches and tools
• Business transformation involving policy, process and technology change

You do not need to be a finance accountant or PeopleSoft technical specialist. We are looking for a strong Senior Business Analyst who can work confidently with Finance and technical specialists, understand end-to-end impacts and help stakeholders identify where meaningful improvement can be achieved.

About Us

Information Technology Services (ITS) delivers digital solutions that enable ANU to achieve its strategic goals across education, research and University operations.

Our teams work in partnership with Colleges, Portfolios and the broader ANU community to create modern, secure and people-focused digital services.

The Analysis Chapter brings together business analysts, senior business analysts, functional analysts and testing professionals working across the University's digital portfolio. We focus on strong analysis practice, collaboration, professional development and consistent approaches that can be reused across initiatives.

ANU is Australia's national university and one of the world's leading universities. Our community is diverse, collaborative and committed to making an impact through research and education.

What We Offer

• Competitive salary plus 17% superannuation
• Flexible working arrangements
• Generous leave provisions, including paid parental leave
• Professional development opportunities and staff scholarships
• The opportunity to work on University-wide process and service improvement
• A collaborative professional community through the ANU Analysis Chapter
• An inclusive workplace committed to staff wellbeing and development

For further information please contact Ishea.Bedding@anu.edu.au

The University actively encourages applications from Aboriginal and Torres Strait Islander people. For more information on employment opportunities, contact our Indigenous Employment Consultant at indigenous.employment@anu.edu.au.

ANU values diversity and inclusion and is committed to providing equal employment opportunities to people of all backgrounds and identities.

Application information

To apply for this role, please upload:

• A cover letter of no more than two pages outlining your interest in the role and how your skills and experience align with the requirements outlined above.
• A current resume of no more than three pages, including the names and contact details of at least two referees, ideally including a current or recent supervisor.

If shortlisted, you may be asked to address specific requirements or provide additional supporting information.

Applications which do not address the selection criteria may not be considered for the position.

Please note: The preferred candidate must have rights to live and work in Australia and will be required to complete mandatory pre-employment declarations and background checks relevant to the role they have applied for, in accordance with the Background Checking Procedure and the National Higher Education Code to Prevent and Respond to Gender-Based Violence.