Enquiry Team Leader

Classification: ANU Level 6/7 (Administration)
Salary package: $91,362 - $105,165 per annum plus 17% superannuation
Terms: Full time, Fixed Term (up to 14 months)

• Dynamic call centre leadership role
• Engaging and vibrant team
• Award winning focus on customer excellence

Position overview
The Enquiry Team Leader reports to the Associate Director Future Students, Domestic. They lead the team who will be the first point of contact for future student enquiries and will ensure phone, email, web or live chat enquiries. The Enquiry Team Leader will provide high quality advice on a wide range of future student experience activities, policies, procedures and guidelines and assist with the coordination of future student initiatives to support the achievement of the University’s strategic goals. They will work closely with other members of the Future Student Experience team and with the relevant Central Divisions and Colleges, liaising with and providing services and advice to a wide variety of stakeholders

For a confidential discussion about the role please contact: Sarah Rickett Associate Director Future Students, Domestic, E: sarah.rickett@anu.edu.au

The University actively encourages applications from Aboriginal and Torres Strait Islander people. For more information on employment opportunities, contact our Indigenous Employment Consultant on indigenous.employment@anu.edu.au 

ANU values diversity and inclusion and is committed to providing equal employment opportunities to those of all backgrounds and identities. For more information about staff equity at ANU, visit https://services.anu.edu.au/human-resources/respect-inclusion

Application information
In order to apply for this role please make sure that you upload the following documents:

• A statement addressing the selection criteria.
• A current curriculum vitae (CV) which includes the names and contact details of at least three referees (preferably including a current or previous supervisor). If your CV does not include referees you can complete these online when prompted in the application form.
• Other documents, if required.

Applications which do not address the selection criteria may not be considered for the position.

Please note: The successful candidate must have rights to live and work in this country and will be required to undergo a background check during the recruitment process.  An offer of employment is conditional on satisfactory results.