Deployments Officer

• Do you have experience providing client-focused technical support for desktops, mobile devices, and peripherals?
• Do you have experience configuring and deploying IT equipment, supporting Windows and Macintosh users, and resolving or escalating service requests in line with agreed procedures?
• Are you confident working collaboratively with IT teams, maintaining accurate records and documentation, and contributing to high-quality customer support across a university environment?

Position overview

Information Technology Services (ITS) delivers digital solutions that enable the Australian National University to achieve its strategic goals in education, research and administration. ITS is responsible for the University’s digital ecosystem and works in partnership with Colleges and Service Divisions to provide an engaging, seamless and safe digital experience for students and staff.

The Deployments team supports the configuration and deployment of IT equipment to University end users, including laptops, desktops, monitors, mobile devices and other peripherals. The team works closely with colleagues, other IT teams, and staff across Colleges and Schools to ensure end-user technology is delivered efficiently and in line with ANU policies and service standards.

The Deployments Officer provides client-focused technical support for laptops, desktops, monitors, mobile devices and peripherals used across ANU. The role acts as a routine contact point for clients, receives and handles support requests, assists with incident resolution, escalates unresolved issues where appropriate, monitors and records service delivery, supports security administration and application support tasks, and writes and maintains technical, operational and client-facing documentation.

For further information please contact Jess Jiang, Acting Team Lead, Service Desk, E: Jess.Jiang@anu.edu.au 

The University actively encourages applications from Aboriginal and Torres Strait Islander people. For more information on employment opportunities, contact our Indigenous Employment Consultant on indigenous.employment@anu.edu.au 

ANU values diversity and inclusion and is committed to providing equal employment opportunities to those of all backgrounds and identities. For more information about staff equity at ANU, visit https://services.anu.edu.au/human-resources/respect-inclusion

Application information

In order to apply for this role please make sure that you upload the following documents:

• A statement addressing the selection criteria.
• A current curriculum vitae (CV) which includes the names and contact details of at least three referees (preferably including a current or previous supervisor). If your CV does not include referees you can complete these online when prompted in the application form.
• Other documents, if required.

Applications which do not address the selection criteria may not be considered for the position.

Please note: The preferred candidate will be required to complete mandatory pre-employment declarations and background checks relevant to the role they have applied for, in accordance with the Background Checking Procedure and the National Higher Education Code to Prevent and Respond to Gender-Based Violence.