Associate Director, Digital Student Services

Classification: Senior Manager 3 (Information Technology)
Salary package:  Competitive salary package plus 17% superannuation
Terms: Full-time, Continuing
Location: Canberra ACT

The Position

The Associate Director, Digital Student Services provides strategic and operational leadership for ANU student‑facing digital ecosystem. The role leads the design, delivery and continuous improvement of platforms that support the full student lifecycle, including learning, engagement and support services.

As a member of the ITS Executive Leadership Team, the Associate Director sets the vision, strategy and roadmap for the Digital Student Services stream, translating university and business priorities into high‑value digital outcomes.

The Person

You are a senior digital leader with extensive experience working at the intersection of business, technology and education. You bring a strong understanding of agile ways of working, product and service management, and contemporary digital delivery practices.

You are an experienced people leader who builds engaged, high‑performing teams through values‑based leadership, coaching and a commitment to psychological safety and continuous improvement. You are comfortable operating at executive level, influencing outcomes through clear communication, collaboration and evidence‑based decision‑making.

You will also bring:

• Deep experience with learning, teaching and student systems in a complex organisation
• Strong financial and portfolio management capability with a focus on value realisation
• The ability to navigate change, set direction, and deliver outcomes in a large‑scale environment
• A commitment to equity, inclusion, work health and safety, and ethical leadership

The Department

Digital Student Services is a core stream within ITS, focused on delivering a connected, seamless and student‑centred digital experience. The stream works closely with colleges and service divisions to ensure that digital platforms support student success, innovation in teaching and learning, and the University’s mission to create national and global impact.

The Division

Information Technology Services (ITS) delivers the digital solutions that enable ANU to achieve its strategic ambitions in education and research. ITS is leading the University’s 10‑year Digital Plan, transforming the digital experience for students and staff through modern platforms, trusted services and strategic partnerships.

For further information please contact, Sajid Hassan, Interim Chief Information Officer E: sajid.hassan@anu.edu.au   

The University actively encourages applications from Aboriginal and Torres Strait Islander people. For more information on employment opportunities, contact our Indigenous Employment Consultant on indigenous.employment@anu.edu.au 

ANU values diversity and inclusion and is committed to providing equal employment opportunities to people of all backgrounds and identities.  For more information about staff equity at ANU, click here. For enquiries about the application process, or if you require reasonable adjustment to apply for this role, please contact the hiring manager on the above listed details.

Application information

In order to apply for this role please make sure that you upload the following documents:

• A statement addressing the selection criteria.
• A current curriculum vitae (CV) which includes the names and contact details of at least three referees (preferably including a current or previous supervisor). If your CV does not include referees you can complete these online when prompted in the application form.
• Other documents, if required.

Applications which do not address the selection criteria may not be considered for the position.

Please note: The successful candidate must have rights to live and work in this country and will be required to undergo a background check during the recruitment process. An offer of employment is conditional on satisfactory results.