Manager, Digital Student Services

Classification: Senior Manager 1 (Information Technology)
Salary package: $138,182 - $144,783 per annum plus 17% superannuation 
Term: Full-time, Continuing

ANU is home to some of the most remarkable people from across the world: visionaries, influential leaders, researchers, and advocates creating impact and change nationally, regionally, and globally. ANU attracts exceptional staff and students, through education and enrichment programs, helps them achieve ambitious goals, and pursue brilliant careers. Ranked in the top 50 universities globally, the first Australian university to be recognised in this elite tier, ANU continues to be an academic resource for the whole of Australia.

Information Technology Services (ITS) provides corporate IT services to ANU staff, students and visitors in support of achieving excellence in research, teaching and public policy. These services include network, communications, computing platforms, data storage, desktop and mobile access, enterprise systems, student learning environments, and IT security. The work of ITS is coordinated with services provided within and by University Colleges and other Service Divisions to form a cohesive, University-wide information services infrastructure. This role is a student experience leadership role as part of the ANU Digital Plan, working across a team providing operational and delivery leadership and expertise to ensure the University’s programs achieve the highest standards.

Position overview 
The Manager, Digital Student Services leads day‑to‑day delivery within the Digital Student Services team, working under broad guidance from the Associate Director. The role oversees operational activities, exercises strong judgement in planning and problem‑solving, and makes decisions that shape the success of products, projects and team outcomes. The position provides leadership, mentorship and quality oversight across product teams, collaborating with staff and stakeholders across the University to achieve service and program objectives.

The successful candidate will bring postgraduate qualifications and substantial experience in business or information systems, ideally within student administration or operational support technologies. They will have deep domain knowledge across both the business and technology aspects of student administration, along with a strong track record managing complex projects, analysing requirements and shaping effective IT solutions. Experience with agile delivery is essential, as are exceptional communication, negotiation and stakeholder‑engagement skills that enable effective collaboration across the University.

For further information please contact Michael Bobele, Acting Associate Director, Digital Student Services, E: michael.bobele@anu.edu.au 

The University actively encourages applications from Aboriginal and Torres Strait Islander people. For more information on employment opportunities, contact our Indigenous Employment Consultant on indigenous.employment@anu.edu.au

ANU values diversity and inclusion and is committed to providing equal employment opportunities to those of all backgrounds and identities. For more information about staff equity at ANU, visit https://services.anu.edu.au/human-resources/respect-inclusion

Application information
In order to apply for this role please make sure that you upload the following documents:

• A statement addressing the selection criteria.
• A current curriculum vitae (CV) which includes the names and contact details of at least three referees (preferably including a current or previous supervisor). If your CV does not include referees, you can complete these online when prompted in the application form.
• Other documents, if required.

Applications which do not address the selection criteria may not be considered for the position.

Please note: The successful candidate must have rights to live and work in this country and will be required to undergo a background check during the recruitment process. An offer of employment is conditional on satisfactory results.