Enrolments and Fees Officer

Classification: ANU Officer 5 (Administration)
Salary package: $89,760 - $97,918 per annum plus 17% superannuation
Term: Full Time, Fixed term (until 17 September 2027)

• Use your student administrative experience to contribute to core student support and governance functions.
• Join a dynamic and fast-paced team, with a flexible and supportive work environment.
• Liaise with a large network of ANU staff, including the Academic Colleges and ANU central divisions.

Position overview

This role provides a diverse range of services to coursework students and the wider ANU community as part of the Enrolments & Fees Office. This includes administering coursework variation requests, such as degree transfers, program leave, program withdrawal and changes to enrolment, assisting with management of domestic and international tuition fee compliance, and reporting international student enrolments in the Provider Registration and International Management System (PRISMS).

Our ideal candidate is someone highly organised and customer focused, with prior experience in student administration and familiarity on handling student data and financial transactions.

The Enrolments and Fees Office is a fast-paced team that works closely with other areas of the Education Portfolio, Academic Colleges, Service Divisions, the Dean of Students office and Executive staff, including external bodies and government agencies. We promote and support a strong customer service culture within the team.

The Division of Student Engagement and Education Management (SEEM) is within the Deputy Vice-Chancellor (Education) Portfolio. SEEM contributes to the University's strategic objective to provide an excellent educational experience for its students through delivery of accessible and supportive administrative functions throughout the student lifecycle. SEEM activities include general student enquiries, enrolment, class timetabling, program management, financial transactions, examination management, legislative compliance in relation to students including appeals, grievance, academic misconduct, discipline processes, curriculum management and the development and support of student systems.

For further information please contact Sammy Muir, Deputy Manager (Acting), Enrolments & Fees Office. E: Sammy.Muir@anu.edu.au 

The University actively encourages applications from Aboriginal and Torres Strait Islander people. For more information on employment opportunities, contact our Indigenous Employment Consultant on indigenous.employment@anu.edu.au  

ANU values diversity and inclusion and is committed to providing equal employment opportunities to those of all backgrounds and identities. For more information about staff equity at ANU, visit https://services.anu.edu.au/human-resources/respect-inclusion

Application information

In order to apply for this role please make sure that you upload the following documents:

• A statement addressing the selection criteria.
• A current curriculum vitae (CV) which includes the names and contact details of at least three referees (preferably including a current or previous supervisor). If your CV does not include referees you can complete these online when prompted in the application form.
• Other documents, if required.

Applications which do not address the selection criteria may not be considered for the position.

Please note: The preferred candidate must have rights to live and work in Australia, and will be required to complete mandatory pre-employment declarations and background checks relevant to the role they have applied for, in accordance with the Background Checking Procedure and the National Higher Education Code to Prevent and Respond to Gender-Based Violence.