Desktop Support Officer

Classification: ANU Officer Grade 5/6 (Information Technology)
Salary package: $89,760 - $105,459 per annum plus 17% superannuation
Term: 2x Full-time, Continuing

The Position

The Desktop Support Officer provides onsite IT support to staff and students across the University, resolving hardware, software and connectivity issues while delivering a high standard of customer service. The role works closely with a diverse range of stakeholders to support teaching, research and administrative activities.

The Person

The Desktop Support Officer at ANU is a customer-focused IT professional who enjoys solving problems and helping others. You have a proactive approach to support, strong technical troubleshooting skills and the ability to build positive relationships with a diverse range of stakeholders. You are adaptable, organised and capable of working both independently and collaboratively within a team environment.

You thrive in a hands-on, campus-based role and enjoy working across a dynamic and diverse environment. The position involves regular movement between buildings and locations across the University, making it well suited to someone who enjoys being active, engaging with people face-to-face, and delivering support directly to end users.

About Us

The Desktop Support team sits within the Service Delivery function of Information Technology Services (ITS) and provides frontline IT support to staff and students across the Australian National University. As the face of IT across the University, the team delivers onsite technical support, manages desktop computing environments, and ensures the reliable operation of end-user technology that underpins teaching, research and administrative activities.

Working across a diverse campus environment, the team supports a broad range of technologies and collaborates closely with other ITS teams to deliver high-quality, customer-focused IT services.

For further information please contact, Dean Pyke, Team Lead Desktop Support T: +61 2 6125 9820, E: dean.pyke@anu.edu.au  

The University actively encourages applications from Aboriginal and Torres Strait Islander people. For more information on employment opportunities, contact our Indigenous Employment Consultant on indigenous.employment@anu.edu.au 

ANU values diversity and inclusion and is committed to providing equal employment opportunities to those of all backgrounds and identities. For more information about staff equity at ANU, visit https://services.anu.edu.au/human-resources/respect-inclusion

Application information

In order to apply for this role please make sure that you upload the following documents:

• A statement addressing the selection criteria.
• A current curriculum vitae (CV) which includes the names and contact details of at least three referees (preferably including a current or previous supervisor). If your CV does not include referees you can complete these online when prompted in the application form.
• Other documents, if required.

Applications which do not address the selection criteria may not be considered for the position.

Please note: The preferred candidate must have rights to live and work in Australia, and will be required to complete mandatory pre-employment declarations and background checks relevant to the role they have applied for, in accordance with the Background Checking Procedure and the National Higher Education Code to Prevent and Respond to Gender-Based Violence.