Accommodation Enquiry Officer

Classification: ANU Officer 4 (Administration)
Salary Package: $79,314 - $85,809 per annum plus 17% superannuation
Term: Full-time, Continuing

The Position

The Accommodation Enquiry Officer plays a key role in helping students find a home on campus at ANU. Working as the first point of contact for accommodation enquiries by phone, email and in person, the role guides prospective and current residents through the application and offer process, manages the accommodation waitlist to fill vacancies and supports the day-to-day work of the Residential Services team.

The Person

The successful candidate will bring strong administrative and customer service skills, sound judgement and the ability to communicate clearly with people from a wide range of backgrounds. They will be organised, able to manage competing priorities and confident working both independently and as part of a small team. Experience with StarRez or a similar accommodation management system would be an advantage but is not essential. The ability to analyse and interpret data will also be highly regarded.

The Division

The Residential Experience Division supports nearly 6,000 students living across 15 on-campus residences at ANU. It oversees the operations, services, and strategic planning of the University’s student accommodation portfolio, with a strong focus on enhancing the residential experience, maximising occupancy and delivering services efficiently.

For further information, please contact Torin Peel, Deputy Head of Residential Services. E: Torin.Peel@anu.edu.au.

ANU values diversity and inclusion and is committed to providing equal employment opportunities to those of all backgrounds and identities. For more information about staff equity at ANU, visit https://services.anu.edu.au/human-resources/respect-inclusion.

Application Information

In order to apply for this role please make sure that you provide the following documents:

• A statement addressing the selection criteria.
• A current curriculum vitae (CV) which includes the names and contact details of at least two referees (preferably including a current or previous supervisor). If your CV does not include referees you can complete these online when prompted in the application form.

Applications which do not address the selection criteria may not be considered for the position.

The successful candidate must have rights to live and work in this country, and will be required to undergo a background check during the recruitment process. An offer of employment is conditional on satisfactory results.