TechCon Project Officers

Classification: ANU Officer Grade 5/6 (Information Technology)
Salary package: $87,570 - $102,887 per annum plus 17% Superannuation
Term: 4x Full Time, Fixed Term (until December 2028) 

Position Overview
Information Technology Services (ITS) provides corporate IT services to ANU staff, students and visitors in support of achieving excellence in research, teaching and public policy. The projects primary goals from 2025 are the replacement of a number of network switches and end user computing devices across the Acton campus. The work of ITS is coordinated with services provided within and by University Colleges and other Service Divisions to form a cohesive, University-wide information services infrastructure.

The ITS TechCon Desktop Project Officer will primarily provide onsite technical support for the project but will also engage in desktops, mobile devices and other systems and devices used by the University. Responsibilities include:

• Deliver outstanding customer service to all clients, building rapport and going above and beyond to provide support.
• Spend time out of the main office, visiting many work areas across our beautiful campus.
• Troubleshoot and resolve hardware, software and network related issues.
• Record keeping and documentation as required.

About You
We welcome applications from individuals who possess the following attributes:

• A genuine customer service focus.
• Adaptive communication skills, able to support a diverse range of clients.
• A reasonable understanding of modern IT desktop systems (whether through education or experience).
• A willingness to continuously learn as the environment changes.
• Demonstrated problem-solving ability.

There is a need to move around the campus to visit our clients, which may include moving equipment – however we have ways to make this easy for you! As long as you value being able to provide quality, warm customer experiences and have a solid understanding of IT – we’d love to hear from you! 

About Us
ANU is home to some of the most remarkable people from across the world: visionaries, influential leaders, researchers and advocates creating impact and change nationally, regionally and globally.
ANU attracts exceptional staff and students and, through education and enrichment programs, helps them to achieve ambitious goals, and pursue brilliant careers. Ranked in the top 30 universities globally, the first Australian university to be recognised in this elite tier, ANU continues to be an academic resource for the whole of Australia.

About ITS: Information Technology Services (ITS) delivers digital solutions that enable the Australian National University to achieve its strategic goals: a student experience equal to the world’s best, and research that transforms society and creates national capability.  ITS has responsibility for the University’s digital ecosystem and is leading the delivery of the Digital Plan, a 10-year strategic roadmap for the transformation of the University’s digital capability.

Digital Transformation:  We have released our ANU 2025 Strategy, and our Digital Plan, which will see ANU embark on the biggest digital transformation in our history.  A transformation that matches our national and global mission. Our digital future will transform the experience of ANU for our students, researchers, academics, professional staff and the wider community and we are seeking great people to be a part of this history making journey.  Click here to learn more. 

Our Campus
The University's Acton campus is in the heart of Canberra. From here it's an easy walk, bike ride or drive to some of Australia's most significant political and cultural institutions including Australian Parliament House. You'll find all the conveniences of a small suburb including cafes, bars, supermarkets, childcare centres, a newsagency, post office and even a medical centre right on campus! The Acton Campus is well renowned for its landscape setting, with over 10,000 trees and a commitment to maintenance of open space. It's 'park like' environment is a feature that is internationally recognised. 

What we can offer you
Our staff enjoy some amazing employee benefits including​:

• ANU offers competitive remuneration packages including 17% superannuation and regular increases.
• We support flexible, hybrid working arrangements, with access to our beautiful, green campus and working remotely.
• We value your work life balance, with standard 7-hour work days, paid December shut-down period, purchase leave, cultural leave, part-time and job-sharing opportunities, compressed working weeks, and flexible times of work.
• We offer discounted study, with 75% off ANU courses for staff and 25% for your spouse and children (see eligibility).
• We have many professional development initiatives including training, mentoring & upskilling opportunities.
• We are one of the leading employers in Australia for parental leave entitlements. We offer generous paid parental leave entitlements for up to 32 weeks.
• We have on-site Gyms with staff discounts as well as oval spaces and ANU sports clubs.
• We are a family friendly campus with access to childcare facilities, designated parent rooms and quiet spaces.
• ANU offers salary sacrificing benefits including laptops, childcare, novated car leasing, additional superannuation, and more!
• ANU has a supporting, challenging and motivating culture.
• We are committed to promoting diversity and inclusion for all backgrounds and identities.
• We care about your wellbeing, with access to additional leave, the Employee Assistance Program, vaccinations and health insurance plan options. 

For further information about this position, please contact James Fellows, Ph: 6125 7195 or E: James.Fellows@anu.edu.au  

The University actively encourages applications from Aboriginal and Torres Strait Islander people. For more information on employment opportunities, contact our Indigenous Employment Consultant on indigenous.employment@anu.edu.au  

ANU values diversity and inclusion and is committed to providing equal employment opportunities to those of all backgrounds and identities. For more information about staff equity at ANU, visit https://services.anu.edu.au/human-resources/respect-inclusion

Application information

In order to apply for this role please make sure that you upload the following documents:

• A statement addressing the selection criteria.
• A current curriculum vitae (CV) which includes the names and contact details of at least three referees (preferably including a current or previous supervisor). If your CV does not include referees you can complete these online when prompted in the application form.
• Other documents, if required.

Applications which do not address the selection criteria may not be considered for the position.

Please note: The successful candidate must have rights to live and work in this country and will be required to undergo a background check during the recruitment process. An offer of employment is conditional on satisfactory results.