Systems Support Officer

Classification: ANU Officer 5 (Administration)
Salary package: $89,760 - $97,918 per annum plus 17% superannuation
Terms: Full-time, Continuing

• Dynamic role in the ongoing functional application support, systems and user support, maintenance and enhancements of student management systems; supporting student systems related projects and improvements
• Supportive and collaborative team environment

About Us
The Australian National University (ANU) is home to some of the most remarkable people from across the world: visionaries, influential leaders, researchers and advocates creating impact and change nationally, regionally and globally. ANU attracts exceptional staff and students and, through education and enrichment programs, helps them to achieve ambitious goals, and pursue brilliant careers. Ranked in the top 30 universities globally, the first Australian university to be recognised in this elite tier, ANU continues to be an academic resource for the whole of Australia.

Position overview
The Division of Student Engagement and Education Management (SEEM) is within the Deputy Vice-Chancellor (Education) Portfolio. SEEM is responsible for the administrative support of students through the student lifecycle, from admissions application through to the completion for their studies and graduation. Activities of the Division includes admissions, general student enquiries, enrolment, class timetabling, program management, financial transactions, scholarship management, examination management, legislative compliance in relation to students and the curriculum management. The Division also provides advice for appeals, grievance, academic misconduct and discipline processes. 

The Systems Support Officer as part of the Student Business Systems Office is responsible for a wide variety of tasks that support core student management, timetabling, student handbook, curriculum management and related student systems of the University. The Student Business Systems team undertakes analysis, design, development, testing, support and implementation of business processes and IT solutions for student systems as well as providing ongoing functional application support and systems support. Working primarily in support and helpdesk operations, you will provide functional application support to end users, systems support and maintenance for core student systems of the University. 

The successful applicant will have:

• Excellent analytical skills with the ability to understand complex systems and processes
• Strong problem solving skills
• Excellent communication and interpersonal abilities
• Technical aptitude with the ability to understand and interpret nontechnical and technical information
• Ability to work independently and collaboratively in a team

For further information, please contact: Fatima Hicks via Email: Fatima.Hicks@anu.edu.au 

The University actively encourages applications from Aboriginal and Torres Strait Islander people. For more information on employment opportunities, contact our Indigenous Employment Consultant on indigenous.employment@anu.edu.au 

ANU values diversity and inclusion and is committed to providing equal employment opportunities to those of all backgrounds and identities. For more information about staff equity at ANU, visit https://services.anu.edu.au/human-resources/respect-inclusion

Application information

In order to apply for this role please make sure that you upload the following documents:

• A statement addressing the selection criteria.
• A current curriculum vitae (CV) which includes the names and contact details of at least three referees (preferably including a current or previous supervisor). If your CV does not include referees you can complete these online when prompted in the application form.
• Other documents, if required.

Applications which do not address the selection criteria may not be considered for the position.

Please note: The preferred candidate must have rights to live and work in Australia, and will be required to complete mandatory pre-employment declarations and background checks relevant to the role they have applied for, in accordance with the Background Checking Procedure and the National Higher Education Code to Prevent and Respond to Gender-Based Violence.