Student Services Officer

Classification: ANU Officer 5 (Administration)
Salary package: $83,351 - $90,926 per annum plus 17% superannuation
Term: Full time, Fixed Term (until 31 January 2027)

Working at ANU

This is an opportunity to work with a world class University that undertakes cutting edge research and has a strong tradition in research-led teaching excellence.

We offer:

• Flexible working arrangements including hybrid arrangements working both on our beautiful, green campus and working remotely,
• Generous paid parental leave entitlements of up to 32 weeks. We are one of the leading employers in Australia for parental leave entitlements,
• Designated parent rooms, quiet spaces and childcare facilities on campus,
• Career support, training, mentoring & upskilling opportunities.

For more information on a range of lifestyle, financial and non-financial rewards and programs, please click here.

To see what the Science and Medicine at ANU community is like, we invite you to follow us on social media at Instagram and Facebook.

A Diverse and Inclusive Team

ANU is introducing measures to support the recruitment, inclusion and retention of employees with disability. To find out more, please click here.

ANU is a large, diverse employer with staff working across numerous professions (see the full list of available roles here. We are a recipient of the bronze award through the Science in Australia Gender Equity (SAGE) program and a platinum member of the Australian Network on Disability. We welcome applications from people of all backgrounds and identities and from individuals who may have had a non-linear career path, career gaps or career breaks.

The Position

This is a key role in a friendly, motivated team who are committed to providing excellent service to students, academic and professional staff throughout the student lifecycle. With no two days being the same, you will provide informative advice and administrative support to students to assist them navigate their program and studies, have opportunity to further develop your problem solving skills and contribute to new initiatives and the development of best practice streamlining processes within the team.

The Person

Our ideal candidate will have experience in student administration in a higher education institution. We are looking for strong team players with excellent interpersonal skills who work proactively, show initiative, attention to detail, can multitask, provide accurate policy and procedure advice to students and stakeholders and adapt well to change in a complex environment.

For further information about the position please contact Ellin Hamilton on T: +61 2 6125 5287 E: ellin.hamilton@anu.edu.au.  

The University actively encourages applications from Aboriginal and Torres Strait Islander people. For more information on employment opportunities, contact our Indigenous Employment Consultant on indigenous.employment@anu.edu.au   
 
ANU values diversity and inclusion and is committed to providing equal employment opportunities to those of all backgrounds and identities. For more information about staff equity at ANU, visit https://services.anu.edu.au/human-resources/respect-inclusion 

Application information

To be considered for this position, please upload the following documents:

• A current curriculum vitae (CV), and
• No more than a two page summary addressing your suitability against the selection criteria.

The committee will consider candidates that do not meet one or more aspects of the selection criteria.

If you require adjustments to participate in any of the above assessments, please contact our HR team at E: hr.cosm@anu.edu.au or T: +61 2 6125 6147. Any adjustment request or the disclosure of disability will not be communicated to the selection committee without the candidates consent and it will not having any bearing on hiring decisions.

For examples of common reasonable adjustments please click here.

Please note: The successful candidate must have rights to live and work in this country and will be required to undergo a background check during the recruitment process. An offer of employment is conditional on satisfactory results.