Senior Student Systems Support Officer

Classification: ANU Officer 6/7 (Administration)
Salary package: $98,387 - $113,252 per annum plus 17% superannuation
Terms: Full-time, Continuing

• Join a collaborative, dynamic team where you share expertise, support colleagues, and help deliver reliable, user‑focused student systems services.
• Drive high‑quality functional system and user support, tackling complex issues, undertaking updates and enhancements, and contributing to continuous improvements across key student systems.

About Us

The Australian National University (ANU) is home to some of the most remarkable people from across the world: visionaries, influential leaders, researchers and advocates creating impact and change nationally, regionally and globally. ANU attracts exceptional staff and students and, through education and enrichment programs, helps them to achieve ambitious goals, and pursue brilliant careers. Ranked in the top 30 universities globally, the first Australian university to be recognised in this elite tier, ANU continues to be an academic resource for the whole of Australia.

Position overview

The Division of Student Engagement and Education Management (SEEM) is within the Deputy Vice-Chancellor (Education) Portfolio. SEEM is responsible for the administrative support of students through the student lifecycle, from admissions application through to the completion for their studies and graduation. Activities of the Division includes admissions, general student enquiries, enrolment, class timetabling, program management, financial transactions, scholarship management, examination management, legislative compliance in relation to students and the curriculum management. The Division also provides advice for appeals, grievance, academic misconduct and discipline processes. 

The Senior Student Systems Support Officer, as part of the Student Business Systems Office, plays a key role in delivering high‑level support across core student management, timetabling, student handbook, curriculum management and related student systems of the University. Working under the broad direction of the Deputy Manager, you will coordinate functional user support, resolve complex system issues, undertake system updates and configuration, maintain critical interfaces and reporting, and contribute to system enhancements, documentation and process improvements. You will also provide specialist advice, support testing and design activities, mentor Systems Support Officers, and help ensure reliable and efficient operation of the University’s student systems.

The successful applicant will have:

• Strong analytical and problem‑solving skills with the ability to interpret and work across complex systems, data and business processes.
• Demonstrated experience providing high‑level functional system and user support, including the ability to diagnose issues, deliver configuration updates and undertake and support enhancements.
• Excellent communication and interpersonal skills, with the capacity to collaborate effectively with technical teams, administrative staff and system users.
• Strong technical aptitude, including the ability to understand, apply and communicate both technical and non‑technical information.
• The ability to work independently and collaboratively in a dynamic team environment, sharing knowledge and supporting the development of others.

For further information, please contact: Fatima Hicks email: Fatima.Hicks@anu.edu.au

The University actively encourages applications from Aboriginal and Torres Strait Islander people. For more information on employment opportunities, contact our Indigenous Employment Consultant on indigenous.employment@anu.edu.au 

ANU values diversity and inclusion and is committed to providing equal employment opportunities to those of all backgrounds and identities. For more information about staff equity at ANU, visit https://services.anu.edu.au/human-resources/respect-inclusion

Application information

In order to apply for this role please make sure that you upload the following documents:

• A statement addressing the selection criteria.
• A current curriculum vitae (CV) which includes the names and contact details of at least three referees (preferably including a current or previous supervisor). If your CV does not include referees you can complete these online when prompted in the application form.
• Other documents, if required.

Applications which do not address the selection criteria may not be considered for the position.

Please note: The successful candidate must have rights to live and work in this country and will be required to undergo a background check during the recruitment process.  An offer of employment is conditional on satisfactory results.