Finance Systems Support Officer

Classification: ANU Officer 6/7 (Administration)
Salary package: $98,387 - $113,252 per annum plus 17% superannuation
Terms:  Full-time, Continuing

Position 

Working in a dynamic team environment, the Finance Systems Support Officer provides the front line support to the University’s finance systems and assists in the coordination and management of business process and technological driven change, help desk support, delivery of training and the optimum use of information technology (IT) as it applies to Finance and related information management both within and external to the Finance & Business Services Division. .

Key Responsibilities

• Provide advice and hands-on support to users of finance systems, including troubleshooting and issue resolution.
• Participate in the Finance Helpdesk and deliver timely, professional support to system users.
• Deliver user training and maintain system documentation, user guides and digital self-service resources.
• Investigate and analyse user requests and contribute to improvements in business processes and system functionality.
• Support the implementation, testing and deployment of system enhancements, including participation in user acceptance testing.
• Assist with maintaining system security, access controls and data integrity in line with University policies.
• Contribute to continuous improvement initiatives, including the use of automation, analytics and AI-assisted tools to improve service delivery and user experience.

About You

• Experience supporting enterprise finance or business systems in a complex organisation.
• Strong problem-solving, analytical and customer-service skills.
• Ability to develop and deliver user training and clear system documentation.
• Interest in adopting emerging digital technologies, including automation and AI-enabled tools, in a responsible and secure manner

The Department

The Financial Systems and Transformation team, Finance & Business Services, strives to develop best practice Financial information technology (IT) solutions. The Group aims to meet the existing and emerging information needs of the University Community by ensuring the University has dynamic and robust systems in place to capture and report financial information in an efficient, timely and accurate manner.

For further information please contact, Janine Hodda T: +61 414770507, E: Janine.hodda@anu.edu.au  

The University actively encourages applications from Aboriginal and Torres Strait Islander people. For more information on employment opportunities, contact our Indigenous Employment Consultant on indigenous.employment@anu.edu.au 

ANU values diversity and inclusion and is committed to providing equal employment opportunities to people of all backgrounds and identities.  For more information about staff equity at ANU, click here. For enquiries about the application process, or if you require reasonable adjustment to apply for this role, please contact the hiring manager on the above listed details.

Application information

In order to apply for this role please make sure that you upload the following documents:

• A statement addressing the selection criteria.
• A current curriculum vitae (CV) which includes the names and contact details of at least three referees (preferably including a current or previous supervisor). If your CV does not include referees you can complete these online when prompted in the application form.
• Other documents, if required.

Applications which do not address the selection criteria may not be considered for the position.

Please note: The successful candidate must have rights to live and work in this country. An offer of employment is conditional on satisfactory results