Senior Manager, Student Assistance

Classification: Senior Manager 2
Salary package: Competitive salary package plus 17% superannuation
Terms: Full time, Fixed term (until 24 December 2026)

• Leading a high performing customer service team
• Directly contributing to an exceptional student experience

Position overview

The Senior Manager, Student Assistance contributes to the University’s strategic objective to provide an excellent educational experience for its students through delivery of administrative functions which support the student lifecycle activities that are delivered in partnership with University’s professional and academic community. The Senior Manager is responsible for the efficient and effective operation of student communication, student events, and enquiry management.

Student Engagement and Education Management (SEEM) contributes to the University's strategic objective to provide an excellent educational experience for its students through delivery of accessible and supportive administrative functions throughout the student lifecycle. The Division's student related support services include the management of: enrolment and progression;  fee invoicing and cashiering; scholarships; examinations; prizes; graduations; timetabling; general enquiries; student card; transcripts;  student communications and events, and quality advice on ANU student related policy and rules as well as compliance with national and international regulations. 

For further information please contact, Bree Slater at registrar@anu.edu.au for further information.

The University actively encourages applications from Aboriginal and Torres Strait Islander people. For more information on employment opportunities, contact our Indigenous Employment Consultant on indigenous.employment@anu.edu.au 

ANU values diversity and inclusion and is committed to providing equal employment opportunities to those of all backgrounds and identities. For more information about staff equity at ANU, visit https://services.anu.edu.au/human-resources/respect-inclusion

Application information

In order to apply for this role please make sure that you upload the following documents:

• A statement addressing the selection criteria (maximum 3 pages).
• A current curriculum vitae (CV) which includes the names and contact details of at least three referees (preferably including a current or previous supervisor). If your CV does not include referees you can complete these online when prompted in the application form.
• Other documents, if required.

Applications which do not address the selection criteria will not be considered for the position.

Please note: The successful candidate must have rights to live and work in this country and will be required to undergo a background check during the recruitment process.  An offer of employment is conditional on satisfactory results.