Change & Communications Officer (DSS)

Classification: ANU Officer 8 Administration
Salary package: $ 121,359 - $129,772 per annum plus 17% superannuation
Terms:  Full time, Fixed term (up to 12 months), flexible arrangements may be considered

The Position

The Change & Communications Officer supports the delivery of change initiatives within the Digital Student Services stream, including Learning and Teaching programs such as Canvas, non-award courses, CAT App and Wattle decommission.

Working under broad direction, the role coordinates and delivers change management and communications activities to support implementation and adoption, including developing plans, delivering targeted communications, engaging stakeholders, and providing reporting and advice.

The role also supports the Digital Student Services Senior Change and Communications Lead with stream-level activities, including reporting, communications oversight, governance, and key events.

The Person

You will typically bring:

• A strong track record of delivering change and communication activities in complex, fast-paced environments, ideally within Agile delivery contexts
• Experience translating complex or technical information into clear, engaging and accessible communications for diverse audiences
• Excellent written and verbal communication skills, with a focus on clarity, consistency and audience relevance
• Strong organisational skills, with the ability to manage multiple priorities, deadlines and competing demands while maintaining attention to detail
• Proven ability to build trusted relationships and work collaboratively with stakeholders at all levels, including senior leaders
• Experience providing practical advice on change impacts, readiness and stakeholder engagement approaches
• A proactive, adaptable and solutions-focused mindset, with the ability to respond to evolving priorities
• A collaborative, values-led approach, contributing positively to team culture and aligned with ITS ways of working (thinking as one team, acting with empathy, keeping things simple)

The School/Department

The Digital Delivery and Capability (DDC) group within Information Technology Services supports ANU’s digital transformation by strengthening change, communication and delivery capability across major initiatives.

Working collaboratively and with a user-centred approach, DDC connects strategy to delivery to enable secure, innovative and sustainable digital solutions for a modern, connected university.

You’ll join a supportive team focused on collaboration, continuous improvement and delivering meaningful, lasting change

The College/Division

Information Technology Services (ITS) delivers the University’s digital ecosystem and leads the implementation of the ANU Digital Plan, a 10-year roadmap to transform digital capability. ITS partners with Colleges and Service Divisions to provide a seamless, secure and engaging digital experience that supports world-class education and research.

Within ITS, Digital Student Services works collaboratively across the University to deliver strategically aligned digital and business change initiatives that enhance the student and staff experience.

For further information please contact, Dayna Boase, ANU Change Chapter Lead E: dayna.boase@anu.edu.au

The University actively encourages applications from Aboriginal and Torres Strait Islander people. For more information on employment opportunities, contact our Indigenous Employment Consultant on indigenous.employment@anu.edu.au 

ANU values diversity and inclusion and is committed to providing equal employment opportunities to people of all backgrounds and identities.  For more information about staff equity at ANU, click here. For enquiries about the application process, or if you require reasonable adjustment to apply for this role, please contact the hiring manager on the above listed details.

Application information

In order to apply for this role please make sure that you upload the following documents:

• A statement addressing the selection criteria.
• A current curriculum vitae (CV) which includes the names and contact details of at least three referees (preferably including a current or previous supervisor). If your CV does not include referees you can complete these online when prompted in the application form.
• Other documents, if required.

Applications which do not address the selection criteria may not be considered for the position.

Please note: The successful candidate must have rights to live and work in this country will be required to undergo a background check during the recruitment process. An offer of employment is conditional on satisfactory results.