We're looking for a Student Services Officer

Classification: ANU Officer Grade 5 (Administration)
Salary package: $77,399-$84,434 plus 17% superannuation
Terms: Full time, Fixed term (up to 12 months)

• Play an active role in achieving success for the Team by providing a high level of service to CBE students and staff.
• Support student mobility and exchange initiatives with the goal to improve international experience opportunities for CBE students.
• Contribute in implementing initiatives to support and improve the student experience across all cohorts

Position overview

The College of Business and Economics is seeking a candidate with experience in providing high quality customer service in the student administration space. As an active member of the CBE Student Services Team, you will enthusiastically contribute to the provision of high quality administrative services to our coursework and higher degree by research student cohort. As key member of the Team you will be the first point of contact for our students, providing assistance and support in matters related to the student lifecycle. You will have the opportunity to learn and further develop your knowledge in a wide range of areas including admission, program management, student mobility, graduation, and higher degree by research matters. This is an exciting opportunity for someone with great communication skills, a positive attitude and an eagerness to achieve team and individual goals. The preferred candidate will have exceptional customer service skills and the ability to work collaboratively as a member of a team.

College overview

The ANU College of Business and Economics (CBE) seeks to advance knowledge through high quality teaching and research. We contribute to associated professions, industry and government by conducting world-class, long-term strategic research, and through the provision of a range of specialised undergraduate and postgraduate degree programs.

As a part of Australia's leading university, CBE provides an excellent educational experience for our students. Our global alumni network reaches the world's leading companies, policy agencies and universities.

For further information, please contact Paula Pitt, Student Services, E: Paula.Pitt@anu.edu.au. 

We strongly believe that the way in which we operate is defined by our Values and Behaviours and encourage you to apply if you are looking for a workplace that encourages respect, collegiality and excellence.

The University actively encourages applications from Aboriginal and Torres Strait Islander people. For more information on employment opportunities, contact our Indigenous Employment Consultant on indigenous.employment@anu.edu.au ANU values diversity and inclusion and is committed to providing equal employment opportunities to those of all backgrounds and identities. For more information about staff equity at ANU, visit https://services.anu.edu.au/human-resources/respect-inclusion.

Application information

In order to apply for this role please make sure that you upload the following documents:

• A statement addressing the selection criteria (max 2 pages)
• A current curriculum vitae (CV) which includes the names and contact details of at least three referees (preferably including a current or previous supervisor). If your CV does not include referees you can complete these online when prompted in the application form.
• Other documents, if required.

Applications which do not address the selection criteria may not be considered for the position.

Please note: The successful candidate must have rights to live and work in this country and will be required to undergo a background check during the recruitment process.  An offer of employment is conditional on satisfactory results.