Service Desk Officer

Classification: ANU Officer 4 (IT)
Salary package: $75,492 - $81,674 per annum plus 17% superannuation
Terms: Full time, Continuing

Position overview

The ITS Service Desk provides ongoing technical and business support to the entire ANU community, including staff, students, and academics. The Service Desk is the first point of contact for all incidents and requests logged by the University. 

The Service Desk is responsible for hardware and software support and management and currently supports over 2,500 desktop computers. The Service Desk Officer is responsible for providing client focused technical support for desktops, mobile devices and peripherals used at the ANU. An integral part of this role is providing first point of contact for IT related support in a Service Desk environment.

For further information please contact John Min, IT Service Desk Team Lead, Information Technology Services, E: jaewoong.min@anu.edu.au

The University actively encourages applications from Aboriginal and Torres Strait Islander people. For more information on employment opportunities, contact our Indigenous Employment Consultant on indigenous.employment@anu.edu.au   
 
ANU values diversity and inclusion and is committed to providing equal employment opportunities to those of all backgrounds and identities. For more information about staff equity at ANU, visit https://services.anu.edu.au/human-resources/respect-inclusion 

Application information

In order to apply for this role please make sure that you upload the following documents:

• A statement addressing the selection criteria in the position description (maximum of two pages).
• A current curriculum vitae (CV) which includes the names and contact details of at least three referees (preferably including a current or previous supervisor). If your CV does not include referees you can complete these online when prompted in the application form.
• Other documents, if required.

Applications which do not address the selection criteria may not be considered for the position.

Please note: The successful candidate must have rights to live and work in this country and will be required to undergo a background check during the recruitment process.  An offer of employment is conditional on satisfactory results.