Senior Manager Client Services

Classification: Senior Manager 2
Salary package: Competitive salary package plus 17% superannuation
Terms: Full time, Continuing

• Lead the delivery of high-quality client services to students, academic and research staff
• Contribute to planning for the future library
• Be part of a supportive and collaborative team environment

Position overview
The ANU Library services are a vital part of the university's operation. There are five libraries: Art & Music, JB Chifley, Law, Menzies, WK Hancock and an offsite print repository. The collection is extensive with over 3.3 million bibliographic records with approximately 1.5 million print titles. There are around 50,000 print loans and 6.8 million digital uses of the collection and 1 million visits to the library each year.

The Senior Manager of Client Services leads, manages and mentors highly productive teams that provide client facing services that support teaching and research activities at the ANU. This role provides leadership, cultivating a positive collaborative culture that will support and enhance the client experience.

Reporting to the Associate Director, Library Services, you will have strong planning skills, high level interpersonal skills, excellent communication skills and be able to develop and maintain collaborative working relationships with colleagues across the University.

For further information, please contact Tom Foley, Associate Director, Library Services, T: +612 6125 7161 E: tom.foley@anu.edu.au 

Applications close on Sunday, 10 November 2024 at 11:55pm AEDT.

The University actively encourages applications from Aboriginal and Torres Strait Islander people. For more information on employment opportunities, contact our Indigenous Employment Consultant on indigenous.employment@anu.edu.au  

ANU values diversity and inclusion and is committed to providing equal employment opportunities to those of all backgrounds and identities. For more information about staff equity at ANU, visit https://services.anu.edu.au/human-resources/respect-inclusion

Application information
In order to apply for this role please make sure that you upload the following documents:

• A statement addressing the selection criteria showing how your skills, experience and approach align with the role in no more than 2 pages.
• A current curriculum vitae (CV) of no more than 4 pages.
• The names and contact details of at least three referees (preferably including a current or previous supervisor). If your CV does not include referees you can complete these online when prompted in the application form.
• Other documents, if required.

Applications which do not address the selection criteria may not be considered for the position.

Please note: The successful candidate must have rights to live and work in this country and will be required to undergo a background check during the recruitment process. An offer of employment is conditional on satisfactory results.