Agile Coach

Title: Agile Coach
Division: Information Technology Services
Classification: Senior Manager 1 (Information Technology)
Salary package: Competitive remuneration package including 17% Superannuation
Term: Full Time, Fixed Term (up to 22 months)
Position Description & Selection Criteria:
Location: Canberra (opportunity for flexible working arrangements)
Closing Date: 8 December 2024

• Foster an Agile mindset and culture, champion continual improvement practices, and help build our delivery capability within the ITS Division
• Help the University embark on the most significant digital transformation in our history
• Enjoy an inclusive and diverse workplace with access to flexible working arrangements and an excellent work life balance

Position overview
Information Technology Services (ITS) provides corporate IT services to ANU staff, students and visitors in support of achieving excellence in research, teaching and public policy. These services include network, communications, computing platforms, data storage, desktop and mobile access, enterprise systems, student learning environments, and IT security. The work of ITS is coordinated with services provided within and by University Colleges and other Service Divisions to form a cohesive, University-wide information services infrastructure.

The Agile Coach is a senior Agile expert in the ITS Division. Agile Coaches work as part of the Agile Coaching Chapter in the Lean Agile Centre of Excellence (LACE) in ITS to support and embed modern ways of working in line with the new ITS operating model, including uplifting maturity in Lean, Agile and DevOps practices. 

The Agile Coach will support both cross-functional delivery and operational teams across ITS Streams to uplift their delivery capability, by fostering an Agile mindset and championing relevant principles and values in their approaches and practices. Focus areas may include continual improvement, reduction in technical debt, and customer-centricity. 

The Agile Coach will provide coaching support to ITS Streams across three key tracks including delivery enablement, team growth, and individual growth. They will assist in providing appropriate guidance, standards, and direction to teams and their members, in collaboration with the Delivery and DevOps Chapters, who also reside within the LACE. Agile Coaches take an evidence-based approach to understanding and uplifting health and maturity across teams and will co-create and enact action plans with both team members and ITS Leadership team to help improve this maturity. 

Key Duties

• Prepare and run regular health radars with ITS Streams and teams, using data and insights to identify areas of low maturity and create coaching plans to grow capability, continually improve, and experiment with new approaches
• Create and deliver relevant training and documentation on Agile concepts, frameworks, techniques and toolsets, to address identified gaps or build on foundational knowledge to help teams level up 
• Plan and facilitate ITS Portfolio and Stream-level events that align with the ITS operating model, including scaled Horizon Planning and Review activities, Scrum of Scrum sessions, Retrospectives and Showcases (in partnership with other leadership roles) 
• Assist in creating and maintaining key delivery artifacts in line with the Lean Portfolio Management framework, including Objectives and Key Results (OKRs), Strategic and Horizon Plans, and Dashboards (in partnership with other leadership roles)
• Advise and assist on configuration and maintenance of the delivery management platform to enable teams to plan, track and deliver initiatives
• Contribute towards a healthy organisational culture within ITS, which includes championing our ITS Values and promoting innovation, transparency and accountability at all levels

About You
We welcome applications from individuals who possess the following attributes: 

• Significant experience in supporting ITS teams, particularly enabling or operational teams, to achieve high quality outcomes and excellence in service delivery
• Extensive knowledge and application of relevant Lean and Agile frameworks and approaches at both team and scaled program/portfolio level
• Familiarity with relevant toolsets (e.g. Atlassian - Jira and Confluence) and metrics to support Agile work practices
• Proven ability to form excellent working relationships with business stakeholders and sponsors as well as with key ITS staff such as Value/Stream Group Leads and Chapter Leads to partner effectively to help drive change. 

For further information about this position, please contact Naoibh McLoughlin, Agile Coaching Lead, naoibh.mcloughlin@anu.edu.au, (02) 6125 4808.

About Us   
ANU is home to some of the most remarkable people from across the world: visionaries, influential leaders, researchers and advocates creating impact and change nationally, regionally and globally. ANU attracts exceptional staff and students and, through education and enrichment programs, helps them to achieve ambitious goals, and pursue brilliant careers. Ranked in the top 30 universities globally, the first Australian university to be recognised in this elite tier, ANU continues to be an academic resource for the whole of Australia.   

About ITS
Information Technology Services (ITS) delivers digital solutions that enable the Australian National University to achieve its strategic goals: a student experience equal to the world’s best, and research that transforms society and creates national capability.  ITS is responsible for the University’s digital ecosystem and is leading the delivery of the Digital Master Plan, a 10-year strategic roadmap for the transformation of the University’s digital capability.     

Digital Transformation
Informed by extensive consultation with ANU students and staff, the ANU Digital Master Plan (DMP) is a 10-year vision to transform the way our University does business - how we work and think. Our digital future will transform the experience of ANU for our students, researchers, academics, professional staff and the wider community, and we are seeking great people to be a part of this history-making journey. Click here to learn more.     

Our Campus
The University's Acton campus is in the heart of Canberra. From here it's an easy walk, bike ride or drive to some of Australia's most significant political and cultural institutions including Australian Parliament House. You'll find all the conveniences of a small suburb including cafes, bars, supermarkets, childcare centres, a newsagency, post office and even a medical centre right on campus! The Acton Campus is well renowned for its landscape setting, with over 10,000 trees and a commitment to maintenance of open space. It's 'park like' environment is a feature that is internationally recognised.   

What we can offer you   
Our staff enjoy some amazing employee benefits:   

• ANU offers competitive remuneration packages including 17% superannuation and regular increases.   
• We support flexible and hybrid working, with access to our beautiful, green campus.   
• We offer discounted study, with 75% off ANU courses for staff and 25% for your spouse and children (see eligibility).   
• We have many professional development initiatives including training, mentoring & upskilling opportunities.   
• We have on-site Gyms with staff discounts as well as oval spaces and ANU sports clubs.   
• We are a family friendly campus with access to childcare facilities, designated parent rooms and quiet spaces.   
• ANU offers salary sacrificing including laptops, childcare, novated car leasing, additional superannuation, and more!   
• We offer onsite parking with salary sacrificing options.  
• We care about your wellbeing, with access to the Employee Assistance Program, vaccinations and health insurance plan options.   
• We are one of the leading employers in Australia for parental leave entitlements.   

ANU is committed to workforce diversity, creating an inclusive workplace, and providing equal employment opportunities to people with diverse backgrounds and identities. As part of this commitment, we welcome applications from all diversity groups. Aboriginal and Torres Strait Islander peoples, people with disability and people who identify as LGBTQIA+ are particularly encouraged to apply. Click here to learn more.    

Our Vision: Support the development of national unity and identity, improve our understanding of ourselves and our neighbours, provide our nation with research capacity amongst the best in the world, and education in areas vital for our future is our mission.    

Our Values: Excellence, Original Thinking, Integrity, Respect, Inclusivity, Diversity   

How to Apply
To apply for this role please ensure that your submission includes the following documents:   

• A statement addressing the selection criteria showing how your skills, experience and approach align with the role in no more than 2 pages.   
• A current curriculum vitae (CV).    
• The names and contact details of 2 referees.   

Applications which do not address the selection criteria may not be considered for the position.   

We are a recipient of the bronze award through the Science in Australia Gender Equity (SAGE) program and a platinum member of the Australian Network on Disability. We welcome applications from people of all backgrounds and identities and from individuals who may have had a non-linear career path, career gaps or career breaks.  

Reasonable adjustments to support applicants through this recruitment process can be made available upon request. Requests for adjustments will be treated with the strictest of confidentiality.   

Please note: The successful candidate must have rights to live and work in Australia and will be required to undergo a background check during the recruitment process, in accordance with the Background Checking Procedure. An offer of employment is conditional on satisfactory results.