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Service Desk Officer

Apply now Job no: 537234
Work type: Continuing
Location: Canberra / ACT
Categories: Professional

Classification: ANU Officer 4

Classification: ANU Officer Grade 4 (IT)
Salary package: $65,101 - $70,433 per annum plus superannuation
Terms: 2 x Full time, continuing positions, 2 x Fulltime, 9 month fixed term positions and 1 x Fulltime, 4 month fixed term positon.
  • Entry Level IT Support role within IT Service Desk environment; 
  • Ongoing training and development opportunities. 
  • Exposure to 3rd level support technologies
  • User-centric environment 

Position overview

Information Technology Services (ITS) provides corporate IT services to ANU staff, students and visitors in support of achieving excellence in research, teaching and public policy. These services include network, communications, computing platforms, data storage, desktop and mobile access, enterprise systems, student learning environments, and IT security. The work of ITS is coordinated with services provided within and by University Colleges and other Service Divisions to form a cohesive, University-wide information services infrastructure.

The ITS Service Desk provides IT desktop support to staff and students of the ANU in support of research, education and administration. As part of the services the team provides a Standard Operating Environment (SOE) for all Information Commons (IC) computers on campus as well as for ANU staff. The Service Desk is responsible for hardware and software support and management and currently supports over 2,500 desktop computers.

The Service Desk Officer is responsible for providing client focused technical support for desktops, mobile devices and peripherals used at the ANU.  An integral part of this role is providing first point of contact for IT related support in a Service Desk environment.

For further information please contact Tegan Reid, ITS Service Desk Manager, T: 02 6125 0439 E: 

ANU values diversity and inclusion and is committed to providing equal employment opportunities to those of all backgrounds and identities. For more information about staff equity at ANU, visit

Application information

In order to apply for this role please make sure that you upload the following documents:

  • A statement addressing the selection criteria.
  • A current curriculum vitae (CV) which includes the names and contact details of at least three referees (preferably including a current or previous supervisor). If your CV does not include referees you can complete these online when prompted in the application form.
  • Other documents, if required.

Applications which do not address the selection criteria may not be considered for the position.

Please note: The successful applicant must have rights to live and work in this country.

Position Description & Selection Criteria

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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Updated:  01 February 2019/Responsible Officer:  Director Human Resources /Page Contact:  HR Systems