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HDR Support Officer

Apply now Job no: 538138
Work type: Continuing
Location: Canberra / ACT
Categories: Professional

Classification: ANU Officer 4

Classification:  ANU Officer 4 (Administration)
Salary package: $65,101- $70,433 per annum plus 17% superannuation
Terms: Full time, Continuing

Position overview

The Graduate Research Office (GRO) delivers central higher degree research (HDR) administration. The office is client focused and aims to deliver seamless, responsive, consistent, and effective services, advice and support to HDR candidates and staff through a single point of contact from enquiry and application through to graduation. 

The office has a key liaison function with the Colleges and Service Divisions and is part of the Office of the Dean, Higher Degree Research which provides the academic leadership, strategic direction and oversight of the University's Higher Degree Research Programs to ensure delivery of high-quality, internationally benchmarked research programs. 

The HDR Support Officer provides general reception and office support, customer service support, and administrative assistance/processing, contributing to the efficient delivery of Graduate Research Office services and a positive experience with every contact. The incumbent will also provide general support across the whole HDR student lifecycle, ensuring excellence in advice, support and service delivery. 

To succeed in this role the applicant should possess excellent interpersonal, communication, and customer service skills. You will enjoy problem solving, anticipating client needs and going the extra mile for candidates and stakeholders. A commitment to collaboration and a strong focus on continuous improvement and providing the highest quality student experience through a holistic approach will be highly regarded. Applicants who are innovative, positive, reliable, flexible and passionate about contributing to the ongoing success of the Graduate Research Office are encouraged to apply.  

For enquiries regarding this role please contact Anushya Kumar, Deputy Manager, Higher Degree Research  on T: +61 2 6125 1121 or E: 

ANU values diversity and inclusion and is committed to providing equal employment opportunities to those of all backgrounds and identities. For more information about staff equity at ANU, visit

Application information:

To apply for this role please make sure that you upload the following documents:

  • Response to the Selection Criteria (2 to 3 pages)
  • Current curriculum vitae (CV) which includes the names and contact details of at least two referees. If your CV does not include referees you can complete these online when prompted in the application form.

Applications which do not address the selection criteria will not be considered for the position.

Please note: The successful applicant must have rights to live and work in this country. 

Position Description & Selection Criteria

Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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Updated:  01 February 2019/Responsible Officer:  Director Human Resources /Page Contact:  HR Systems