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Enquiry Team Leader

Apply now Job no: 533837
Work type: Fixed Term
Location: Canberra / ACT
Categories: Professional

Classification: ANU Officer 6/7

Classification: ANU Officer Grade 6/7 (Administration)
Salary package: $80,756 to $92,957 plus 17% superannuation
Terms: Full time, Fixed term (12 months)
  • Be involved in an innovative space, at the forefront of engagement with future students
  • Work in a supportive team and division with a commitment to customer experience
  • Being a relatively new initiative to the university there is plenty of scope to make this role your own

Position overview

The Marketing and Student Recruitment Division brings together international and domestic recruitment, strategy, market research, marketing, advertising, website, social media engagement and creative design at ANU. The Division is responsible for delivering high quality communications and experiences for students in accordance with the University’s strategic objectives The Future Student Experience Customer Relationship Management (CRM) team is responsible for developing and operating the Future Student CRM and marketing automation systems to enable the University to achieve its student quality and diversity strategic goals.

The Enquiry Team Leader, Future Student Experience CRM, provides high level, comprehensive support on a diverse range of future student experience CRM enquiry management activities, ensuring future student enquiries are addressed and responded to in a timely and accurate way. They lead the team who will be the first point of contact for future student enquiries and will ensure phone, email, web or live chat enquiries are addressed in a timely and accurate way. The Enquiry Team Leader will provide high quality advice on a wide range of future student experience CRM enquiry services, policies, procedures and guidelines and assist with the coordination of future student CRM initiatives to support the achievement of the University’s strategic goals. They will work closely with other members of the Future Student Experience CRM team and with the relevant Central Divisions and Colleges, liaising with and providing services and advice to a wide variety of stakeholders

For further information please contact Sarah Rickett, Manager, Future Student Experience (FSE), Customer Relationship Management (CRM) E: sarah.rickett@anu.edu.au

ANU values diversity and inclusion and is committed to providing equal employment opportunities to those of all backgrounds and identities. For more information about staff equity at ANU, visit https://services.anu.edu.au/human-resources/respect-inclusion

Application information

In order to apply for this role please make sure that you upload the following documents:

  • A statement addressing the selection criteria.
  • A current curriculum vitae (CV) which includes the names and contact details of at least three referees (preferably including a current or previous supervisor). If your CV does not include referees you can complete these online when prompted in the application form.
  • Other documents, if required.

Applications which do not address the selection criteria may not be considered for the position.

Please note: The successful applicant must have rights to live and work in this country. 

Position Description & Selection Criteria

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Daylight Time

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Updated:  01 February 2019/Responsible Officer:  Director Human Resources /Page Contact:  HR Systems