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Associate Director, ITS Customer Service

Apply now Job no: 527993
Work type: Fixed Term
Location: Canberra / ACT
Categories: Professional

Classification: Senior Manager 3

Classification: Senior Manager 3
Salary package: Negotiable - commensurate to experience.
Term: Full time, Fixed term (5 years - renewable by mutual agreement)

Position overview

The Division of Information Technology Services (ITS) is seeking an ICT Customer Service champion with extensive strategic leadership experience, a track record of delivering outcomes to stakeholders and a drive for continuous service improvement to take up the role of Associate Director, ITS Customer Service at the Australian National University.

Reporting directly to the Chief Information Officer the Associate Director, ITS Customer Service leads ICT service delivery as the ‘front door’ for the Division with responsibility of the University’s Service Desk as well as embedding best practice service standards across the ITS portfolio on a strategic and operational level while maintaining a hands on approach. The Associate Director will work collaboratively through business partnering and build strong, professional relationships with a variety of stakeholder across the University.

This challenging and rewarding role requires highly developed communication skills and the capacity to influence effectively, experience with managing change and demonstrated leadership ability with team building as well as proven high-level analytical and decision-making skills in a complex, diverse and multisite environment.

Base yourself on the ANU campus surrounded by natural beauty and just meters away from the new Kambri precinct which is set to become the new cultural centre for the city.  Kambri will be home to some of Canberra’s best cafés and restaurants, the newest pool, gym and wellness centre as well as live music and entertainment. Other benefits include;

  • 17% employer contributions to superannuation.
  • Salary Sacrificing options for vehicles, technology, childcare and more.
  • Generous staff leave and entitlements including annual leave loading.
  • Flexible working arrangements and career development opportunities.

For a confidential discussion about this position please contact, Kent Vidler, Senior Recruitment Consultant, Human Resources Division E: P: (02) 6125 9997

ANU values diversity and inclusion and is committed to providing equal employment opportunities to those of all backgrounds and identities. For more information about staff equity at ANU, visit

Application information

In order to apply for this role please make sure that you upload the following documents:

  • A statement addressing the selection criteria (no more than two pages);
  • A current curriculum vitae (CV)
  • Other documents, if required.

Please note: The successful applicant must have rights to live and work in this country.

Position Description & Selection Criteria

Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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Updated:  20 March 2015/Responsible Officer:  Director Human Resources /Page Contact:  HR Systems