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The Australian National University

Manager, Future Student Experience CRM

Apply now Job no: 525451
Work type: Continuing
Location: Canberra / ACT
Categories: Professional

Classification: Senior Manager 1

Classification: Senior Manager 1 (Administration)
Salary package: $109,432 - $114,744 plus 17% superannuation
Terms: continuing, fulltime

Position overview

The Australian National University are seeking an energetic and ambitious Customer Relationship Management (CRM) expert, to build and lead the newly established Future Student Experience CRM team.

ANU has announced ambitious plans to be a university for all Australians, and to attract the best students and researchers from across the globe, regardless of their background. As Australia’s top ranking university*, our vision is to lead the nation in delivering bespoke future student experiences.  We are confident that investing in Customer Relationship Management (CRM) technology will support this vision, and have an exciting opportunity for a Customer Relationship Management (CRM) expert to build the new Future Student Experience CRM team from the ground up.

Our ideal candidate will bring leadership, energy, ambition, and strategy to this role, and  will be rewarded with a competitive salary, 17% super, and the opportunity to work with a diverse group of people who will become future leaders in science, business, law and the humanities.

About the team

The Future Student Experience Customer Relationship Management (CRM) team will be responsible for developing and operating the Future Student CRM – an entirely new automation system aimed at enabling ANU to achieve its student quality and diversity goals. 

About the role

The Manager, Future Student Experience CRM will lead the Future Student Experience CRM team and act as the principal advisor to senior management and staff on relevant activities. Working within the Marketing and Student Recruitment Division, you will provide proactive and strategic advice, guidance and support, while leading the team designing, developing and implementing effective CRM practices across the University, working collaboratively to enable effective student recruitment.

The position is based at our Acton campus, a sprawling natural setting with all of the conveniences of the Canberra city centre. In early 2019 ANU will open Kambri, a brand-new accommodation, conference and services precinct which will include a range of restaurants, street food eateries, a gym and a pool.

For further enquiries, please contact John Connolly Associate Director, Student Recruitment on 02 6125 3202

The University actively encourages applications from Aboriginal and Torres Strait Islander people. For more information on employment opportunities, contact our Indigenous Employment Consultant on indigenous.employment@anu.edu.au

ANU values diversity and inclusion and is committed to providing equal employment opportunities to those of all backgrounds and identities. For more information about staff equity at ANU, visit https://services.anu.edu.au/human-resources/respect-inclusion

Application information

In order to apply for this role please make sure that you upload the following documents:

  • A statement addressing the selection criteria.
  • A current curriculum vitae (CV) which includes the names and contact details of at least three referees (preferably including a current or previous supervisor). If your CV does not include referees you can complete these online when prompted in the application form.
  • Other documents, if required.

Applications which do not address the selection criteria may not be considered for the position.

Please note: The successful applicant must have rights to live and work in this country.

Position Description & Selection Criteria

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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Updated:  20 March 2015/Responsible Officer:  Director Human Resources /Page Contact:  HR Systems